Privacy Policy
Effective Date: February 4th 2024
1. Introduction
DMS Resorts values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our resort reservation website. It also outlines your rights regarding your personal data in compliance with applicable laws in the United States and Mexico.
2. Information We Collect
When you use our website to make a reservation or interact with our services, we may collect the following information:
Personal Information: Name, email address, phone number, mailing address, payment information, and reservation details.
Account Information: Login credentials, preferences, and past bookings.
Technical Data: IP address, browser type, operating system, and website usage data.
Communication Data: Customer service interactions and inquiries.
3. How We Use Your Information
We use your information for the following purposes:
- To process and confirm your resort reservations.
- To communicate with you about your bookings, updates, and customer support requests.
- To improve our website, services, and customer experience.
- To comply with legal obligations and ensure security.
4. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties, except:
- To comply with legal requirements, such as responding to law enforcement requests.
- To service providers assisting in website operations, payment processing, or customer support (these providers are contractually obligated to maintain confidentiality and security of data).
- To the respective resort administration, unit owner, and unit management company associated with you or your tenant's reservation. Your information is not shared with other resorts, owners, or management companies on this platform unless noted otherwise. This ensures that only the relevant parties involved in your stay have access to your reservation's details, maintaining privacy and security.
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. All transactions that take place on this site are processed through our secure server. Transactions taking place on other sites through a link from our site are not necessarily handled in that fashion, and we disclaim any responsibility for those transactions.
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
- Access: Request copies of the data we hold about you.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal requirements.
- Opt-Out: Unsubscribe from marketing communications at any time. To exercise any of these rights, please contact us at support@dmsresorts.com.
7. Compliance with U.S. and Mexico Laws
We adhere to data protection laws applicable in both the United States and Mexico, including: U.S. Privacy Laws (e.g., CCPA, if applicable) and Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). If required by law, we may update our privacy practices to maintain compliance.
8. Cookies and Tracking Technologies
Our website may use cookies to improve user experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.
9. Links to Other Sites
This Site provides links to websites maintained by other organizations. While we provide these links as a convenience, we do not operate, control, or endorse such sites. We disclaim all responsibility for the information on those sites, as well as products or services offered there. We do not guarantee that linked sites are free of viruses or other issues that can harm your computer.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at: support@dmsresorts.com
